NEDBANK SERVICE is SHOCKING

<p>I first reported to NEDBANK about an unauthorised transaction on my credit account and it took two months to fix it ,something that could have taken two weeks, I had to call twice to remind them. When i spoke to customer care they said they cant reverse unauthirised transactions for credit cards. Then when i followed up with them they said they can if i send a dispute form and they do an investigation then only will they refund it to me which they eventually did (half the amount) after changing my card and account. </p> <p>This month money is missing from my account and i went to query that again. statements show that there was a transaction that happened during the weekend, meanwhile i thought the credit department doesn't update or do transaction during the weekend (I stand to be corrected). when I went to query, the teller keeps telling me that i should do a phone enquery and i keep telling her that i prefer to do an over the counter enquery since i got mixed information the previous time. She ended up checking for me after she had an attitude about it, then she blames me for not understanding the account that I have. I had to tell her that i understand my account after all her colleague explained it to me, the only thing i want her to explain is where my money went. After raising my voice her manager had to come and take over and told me that she will try and sort it out, she came back to me with the same false information until she realised that she is supposed to be looking at my Credit account and not the one she had, i am still waiting for her to call back. The time is now 4:00pm</p>