Nedbank Service is NULL and VOID

If there was an option to give no stars to an organisation like Nedbank Homeloans I would have chosen no stars! Nedbank HL debited my bank account early hours of the morning on the the agreed date 25 Jan 2024 via monthly debicheck for my bond instalment. Later the afternoon, I get a notification from my bank that an Eft Debit order for the amount of R558.26 ref Nedbhl also went off. I have been sending an email from the 26th Jan to Nedbank and no response from them to date. This morning, I decided to call them on ***at 10:50 and get through to Noxolo. She informs me that she is just a receptionist and will transfer my call. At 10:58 Refatso Makhura answers ask me for my ID, primary property and then drops the call. Am I supposed to call back to get the same **** service?

Last year I had a query with them from 25 October, they only refunded my money in December close to Christmas! I am tired of Nedbank Staff and the poor service I am are getting!