Nedbank service is **********!!!

On 17/09/2020 I logged into my internet banking to withdraw from my investment account ahead of my travels to Port Elizabeth for holiday. I received an error message when trying to withdraw. I then called the Nedbank call centre where they explained to me that my account was locked and that I needed to present my proof of address at a Nedbank branch. This was incredibly frustrating as I had received absolutely NO communication that this was going to happen, or that my FICA documents were outstanding.

After speaking to a manager 4 times that day, I was told that there was nothing they could do and that I had to go into a branch (mid COVID 19). I then visited the Nedbank Walmer Park branch in Port Elizabeth on the morning of 21 September and presented my FICA documents. I was told that my account will be unlocked by 22 September.

On 22 September my account was still locked. I was now in Port Elizabeth on holiday with NO MONEY! I then logged a complaint with the Nedbank call center and was told that someone would contact me on 23 September. By 16:30 on 23 September, no one had contacted me! I then called the complaints line 3 times that afternoon trying to get hold of a manager to assist. Eventually at 17:00 that day, someone got back to me and confirmed that the FICA lock had been removed.

Fast forward to 25 September and my account is still locked! I then call the complaints center on Friday morning (25 September) and am told that the manager (who I spoke to earlier in the week) would call me back... I AM STILL WAITING FOR THE CALL BACK!?

I am now at the end of my PE holiday and have not been able to withdraw any fund from my OWN account!? I am absolutely shocked at the lack of professionalism I have experienced with Nedbank this week. It is absolutely unacceptable that after more than a week I still cannot access my funds and that no one has gotten back to me!!