NEDBANK SERVICE FROM BAD TO WORSE

Nedbank going from bad to worse and is not the trustful bank that I joined years ago. Staff on the customer care line are ********, making promises that they cannot keep and the promises are not fulfilled. First ***** on my credit card account happened 11 May and ct card department was informed. Card was destroyed and new one issued to Somerset Branch. I fell ill that day and could no pick it up card. New card was promised that never turned up. After more than a week, Thanbang explain that the old one should be totally destroyed and that a new credit card account need to be opened . Nicolway insisted that the crd was coded. Here I am 2 weeks later and still can not use my credit card because it has no code. I need my Credit card by today 26 December 2012. Thanks