Nedbank Service Failure

I called Nedbank and the consultant told me that my card was ready for collection at Nedbank mall of Africa. I left my house and went to the branch, when I get there the consultants advise me that their system is offline therefore I cannot collect my card! Who is going to reimburse me for the resources used to get to the bank and future failed visits due to your incapability. What nonsense is that! Why do I need a whole system to activate a card when other banks allow you the capability to do this on your apps, OH YEAH, their apps aren’t working either! I think I’m gonna cancel my account while I’m ahead because I never had these issues with FNB! You are paying your consultants for absolutely nothing because their *********** and for lack of a better word, useless! I think you guys need to bring in some business consultants to help improve this excuse you call a “service”.