Nedbank *********** service

A new client to Nedbank not even a month-old account, and Nedbank cannot secure my account. 6 transactions went off my account with no OTP's coming to me to approve the way it usually would, No SMS showing money exiting my account, only for me to log into the app and see all my money gone.

When I report it the bank, there consultants don't even what their own features mean. I am now told I will get feedback in the next 4 to 6 weeks? that is totally unfair!! what does one do without no money??? while we wait for Nedbank who did not secure my account the way it was due to be secured. It's very sad to think i moved banks and now im dealing with already an unsafe account. Why did i not receive an OTP request to approve these requests Why was there no indication via SMS when it left my account.