Nedbank service down in the gutter

Good day i would like to express my disgust in the service i have received from Nedbank. i was contacted by one of their staff and asked if i would be interested in opening an account and moving my debit order over to them. Initially i was skeptical as im happy with my current bank. I was informed about bonus payouts which would cover the monthly account fee this didn't happen either. I also wasn't informed of a card delivery fee as i would immediately have declined since i didn't want the account to begin with. as soon as i noticed the fee i contacted the banker Zunga mine... who assured me the fee would be reversed, this was over a month ago. The timeframe to get back to me was over a week and now complete silence . ive since spoken to myityani maho..., lindo mthe.., moses and another person who all promised to follow up and call me back but have since also left me hanging. I have pointed out that sadly if this was a ceo complaint it would have been handled more swiftly. over a month is ridiculously long for such a simple query. I have also noted i would like to close my account before i incur any banking charges to which i was informed i should keep the account open for the refund. shockingly im also informed that i will be liable for banking charges if the account remains open. How does that make sense when i dont even want to bank with Nedbank due to the horrible service . keeping in mind the banking fees will absorb my refund. So all in all Nedbank should just advise if they would like to keep my money and then ill just leave it at that. its the principle. everyone makes mistakes however taking ownership and rectifying your error is a whole other story.