Nedbank Service Disaster - Home Loans, Private Wealth Clients & Insurrance

NEDBANK INSURANCE: 1. Opened an insurance policy, noted the date was listed wrong, tried over three months to reach someone, eventually, cancelled the debit order, before they rep**** to more than 15 mails. Then, they got all the details wrong, and couldn't figure out a way to backdate the policy as per original policy. Problem referred to ClientServices, who explained what happened to me (as above). 2. Made a claim on the above mentioned policy, they couldn't find the policy, after querying what I could do apart from forwarding the policy, they have not answered - more than 4 weeks ago. - Private Wealth Client Service - refers to me to a customer service email address that does not reply to queries either. Not quite sure how to carry on with a bank that requires me to be their client (home loan) - but does not offer service, how many service options needs to be broken before I am released from the clause to move my banking? Any help, tips on that?