Nedbank - Service delivery is just going downhill

Good day, it seems Nedbank as a big corporate is not concerned about negative reviews on social media. After no joy from e-mails sent to e-mail addresses and requests logged via their website, I've posted a review on HelloPeter a week ago (30Aug19). I then also phoned Call Centre ***on 30 August, spoke to A**** to whom I explained my request (again) and she said she will be initiating this request as we're speaking. If I do not hear from anyone regarding a cost attached to this request, I can expect to receive my statement in 2-3 working days. Later that day (co-incidence methinks after HelloPeter review) I receive an e-mail from Nedbank Contact Centre in reference to an e-mail I sent THE DAY BEFORE, asking me for details to help me with my request. I responded to this e-mail advising that I have just spoken to A**** who has put request through and advised the reference nr as well. On Monday, 2Se***, I received a mail from F*****a from Nedbank apologising for delay advising case is with relevant team. On Wednesday, 4 Sep '19, I sent another mail to Nedbank, advising that I received an sms stating e-statement has been activated but I have received no statement. And to advise that I am still awaiting feedback on my request. It is now Friday, 6 Sep '19 and you guessed it, no update or further comms from Nedbank, and I am still awaiting feedback on my initial request.