NEDBANK SERVICE DELIVERY

To visit the local Nedbank branch in Upington is of no help, because the employees can only phone head office ample amount of times and then cannot resolve the problem. Statements cannot be obtained from the ATM and statements on the banking app are limited to recent six months. On 23 March 2025 the employee at my broker in Upington added the HOC (home policy) covering the home loan to my existing SANTAM policy. She sent an email to *** requesting the cancellation of my policy at Nedbank from 1 May 2025. It took until 10 October 2025 to receive an email of the cancellation. The problem now is the back payment of the premiums from 1 May 2025 until the end of the insured term, which ends in 2026. I requested a refund for the period cancelled at Nedcor and I needed to send a claims history from SANTAM to the above-mentioned email address at Nedbank. Why the history was requested I still do not know, but it was sent to the bank (***). There are no claims on the applicable SANTAM-policy. On 19 November 2025 I spoke to an employee at ***, because every time a client phones this number he/she is connected to a different employee. She tried to help and referred to my problem and supp**** her personal work email address. Afterward I received another request for a claims history, after I submitted the form to me. Shangase too. I waited the whole of December 2025 and on 6 January 2026 I sent another email to above-mentioned employee requested a solution to my problem. I received an email from her requesting my ID number, which I sent immediately (on the same day) to her. It is 19 January 2026 and my problem is not solved yet. I have checked my loan balance to see whether the refund was made, but to no avail. On the banking ombudsman page I was advised to lodge my complaint at *** first, before contacting them. Which I did now 19 January 2025 at 16:48. The address is apparently not found.