Nedbank Service Consultants are Inefficient

Nedbank Customer Services is completely inefficient. I have been trying to close an account for 2 weeks straight, spending at least an hour of my day speaking and being referred to multiple consultants. My issue is still not resolved and they keep promising to escalate it. Today I spoke to 4 different consultants, all who have a different understanding of my situation. All the while they are charging interest on account that was settled on 15 August 2024. Lihle Gwedu is the last consultant I spoke to and the matter is still not resolved. Complaint ***