Nedbank service

So I traveled overseas. When I wanted to pay online for a visa on that side I kept on receiving my OTP on my SA number. When visiting SA I went to NEDBANK CLEARWATER MALL IN December 2022. An Indian lady helped me. I explained my predicament. So I requested to get my OTP via another channel, email and my overseas number. She said all sorted. I explicitly said that I cannot get stuck again being overseas. Yet three weeks ago I was traveling to Asian countries. I had to book my plane tickets just to find myself in the same situation. No OTP again. It kept in saying sending OTP to my SA number.

She also never informed me that I can get confirmation via the app which I was also not aware of.

I was stuck and had to request someone in SA to pay for my tickets. To be stuck because of *********** people working for Nedbank who had never traveled or has never helped people who are traveling. One should be able to get help with al sorts of difficulties one can face with online banking or payments or when your nedbank app has to be reinstalled and so forth when traveling.

I am appaled at the fact that I got stuck due to this.

I was with nedbank since 1995. I had beter service at other banks.