NEDBANK SERVICE AND COMPLAINTS DEPARTMENT MISSING

I have been paying almost R1000 pm a month more thatnwhat I should for many years on my homeloan. I requested a re-advance that would not let me exceed this repaymetn monthly and was told I can not afford this repayment, which I have alredy proved I can do.

Multiple communicatiosn back and forth later without being able to access the credit department for clarity I logged a complaint with their complaints department, A meeting was scheduled only with A (name known) cancelling it via e-mail hours before the time. I sent her two mails to say it should not have been cancelled, I want to have her hear my side and get involved, only to get zero response from her as well.

I have been a Nedbank client since I can remember and have not expected tehm to treat me like the plague, given my years with them and a track record indicating I have never missed a payment. This experience shows what happens when management is not interested in their clients anymore.