Nedbank service and card delivery process a joke.

Very dissapointed in the service of Nedbank. I opened a new account on the 28th of July. one cannot begin transacting etc until one receives ones card and today, the 25th of August i am yet to receive the card. I was called by DSV on 30th July to confirm my delivery address and that was the last i heard. I called nedbank yesterday and get told, oh the account is on hold for fica. noone told me, noone contacted me and i am to just assume that i need to visit a branch. I did in fact visit nedbank nelspruit a few weeks ago and the teller was most unhelpful and told me i must go home and wait for my card delivery. Another high profile bank that i have been with for 25 years has gone to the ends of the earth historically to get my cards to me in the middle of the bush but nedbank cant get it to me in a city. Pathetic and very dissapointed.