NEDBANK *********** SERVICE

I hope this message finds you well. I am writing to formally express my dissatisfaction with the recent experience I had at your branch today and yesterday,following the loss of my phone on Sunday.

Upon discovering that my phone was missing, I promptly contacted your bank to freeze my account to prevent any unauthorized transactions. However, when I visited your branch on yesterday and today I was informed that I could not access my banking app on my new phone for a period of 48hours. This policy strikes me as unreasonable, especially given the urgency of my situation.

I visited your branch located at Orange Farm and Evaton Mall Branch,despite my efforts to explain my predicament, none of the staff members were able to provide me with immediate assistance. I find it distressing that, in a time of need, your bank could not offer a solution that would allow me to access my funds, especially since I am currently without any cash or card.

The inability to use my banking applications is causing significant frustration and hardship, as I am unable to purchase essential items such as food. The lack of support and flexibility in addressing my urgent needs is disappointing and raises concerns about the efficiency of your customer service.

I'm hoping to get a resolution to this issue asap , I'm very very aggravated.....