Nedbank service
<p>I submitted correct paperwork for an Overseas Telegraphic Transfer on Monday 27 March at 11h00 to the Eastgate Branch Forex teller. The promise was that the transfer would be actioned in 3 or 4 days..Wed/Thurs. Today is Saturday 1 April and nothing has happened. Calls to Global are impossible...call centre, nobody knows that person, please hold....30 minute waits. Calls to the Eastgate teller... busy, with a client, hectic week...but no help. Nice people but pathetic service! Nedbank should hang their head in embarrassment!</p> <p>I had the same experience on 13 March....a Nedbank runaround!</p>
Dear Denese Fehrsen
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Denese Fehrsen
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you to the Client Services Manager for helping to resolve this issue. We reached a compromise on a transaction that took 8 days instead of 3 or 4 days.
Denese Fehrsen
Thank you to the Client Services Manager for helping to resolve this issue. We reached a compromise on a transaction that took 8 days instead of 3 or 4 days.
Denese Fehrsen
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.