NEDBANK SERVICE

This is my issue with nedbank firstly from my knowledge bank statement fees are R25 but recently i was charged R100 i phoned the call centre and i was told thats the correct amount and there was no explanation as to how again I communicated with Benedict from nedbank app and he told me since it was a 3 months bs they charge me per month which is R30*3 i still didn’t understand because I’ve never been charged this much. Last week I upgraded my account to a cheque account and i told the consultant to deliver at galleria mall and yesterday I received a message:I should collect my card at Montclair branch now who the hell made that decision for me that montclair branch will be convinient for me and again i called and told them to fix that and change to galleria,the guy i spoke to said he will sort it out and have my card delivered there he didn’t tell me about any charges. This morning im looking at my account and i was charged R145 for that card because I was going to be issued with the new one. Now my question is why was i not told that Galleria branch is under construction who made that informed decision about thinking that Montclair it more convinient for me because if i was asked for another alternative i would have opted for Dbn cbd branch.Now im charged for an error that was not made by me!!!! Clearly someone is not doing their job properly. I don’t know if this is a circus or a bank. Im not happy about the service I want my money reversed and also the over charge on my Bank statement i was that reversed also, otherwise im gonna close off this account and move to another bank. I can’t deal with all of this incompetence and im tired of calling the call centre over and over again. I want this matter resolved asap!