RG
Rika G

1 reviews | Active since Dec 2016

03 Dec 2016, 21:59

Nedbank service

<p>I have settled my account and yet repeatedly receive notifications that I have to settke the card account. I have now settled the charges on the account 4 times and have requested the branch to close the account 5 times and they once again called me to settle the account and close it. What is the problem with this Bank. How many times must I request them to close the account. </p> <p> </p> <p>it also does not help top go and see them. All the do isd to fax it through to the card division and a moth later another phone call from the card division that I must settle the account and close it. I have only used the credit card once and for the past 6 moths trying to close it</p>

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Replies (1)
Nedbank
Nedbank's reply04 Dec 2016, 21:01
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team