Nedbank Sends Encrypted Files, Charges Me Incorrectly & Still Can’t Fix Their Own Mess

Nedbank has pushed me past my limit.

My account was converted from Pay-As-You-Use to a Private Bundle, yet they’re still charging a Greenbacks linkage fee for a benefit I’m not even receiving. I’ve raised this repeatedly.

Today, instead of fixing the mess, they sent me a random encrypted file I can’t open — no explanation, no clarity. I don’t even know if it’s malware or phishing. Who sends encrypted files to clients as “proof”? It’s irresponsible and careless.

This has been going on for weeks:

Incorrect charges

Empty promises to backdate

No proper resolution

Suspicious files sent instead of transparent documentation

Constant admin mistakes on my account

I’ve been a client since 2004 and this is the worst service I’ve ever experienced. I want this fixed immediately: reverse the charges, backdate the benefit, and stop making a simple request a full-time job.

Nedbank needs to take this seriously because I’m done being patient.