Nedbank sendimali

I sent money to myself via sendimali. It's been about 2 or 3 weeks and I haven't been able to with the funds. I have called NCC a number of time but all they said is that I must keep trying. Obviously i needed and still need that urgently. I asked if the funds can be returned to my account but again they couldn't assist. Today I requested the line manager of the consultant who was helping me today. He said I must wait on the line for his Line Manager but instead the call was hung up. This is complicating my life because.i owe a creditor who now thinks I'm lying. I will be sending an email shortly to Mike Brown as it seems like clients need to contact Mike before we can receive the 'make things happen ' slogan does not apply.