Nedbank send Imali service

I sent money on via send imali on the 1st August 2015 to the value of R1000 and I received an SMS that the money had gone through and the balance of my account. The next day today (2nd August 2015) the receiver cannot withdraw the monery. She followed the steps on SMS saying she must dial *120*001# opt 3 AND THAN OPT 2 AND CONFIRM THE AMOUNT she did that and it is asking her to confirm and add a message than she will recieve a message she did that and she does not know what she needs to confirm as it does not say what she needs to confirm she has taken 2 taxis to withdraw the money and followed the instructions plus she called the contact center and she called me! WHAT AN INCONVENIENCE! I had to call 3 times until I ran our of airtime and no one has given us a straight answer and she has not received a code. <br> <br> I need the amount to be reversed to my account TODAY so I will travel to give her the money (another expense) this is urgent as of today. <br> <br> UTTERLY POOR SERVICE