Nedbank Send imali

On the 24th of June 2019, I sent money to a gentleman who assisted me with the alarm system via Nedbank Send imali. He never got the sms with the pin, even after 2 weeks of waiting . I called Nedbank on Saturday the 06 July 2019. I was told that my query is still under investigation and they will keep me up to date. And today, the 09 July a gentleman by the name of Sanele Myeza made me hold for 15min just to tell me that I was told the same. Today I am again tell that my query is still under investigation and they will keep me up to Date. Since this Nedbank system failure is happening for the 3rd time, as a private banker, I think I have wasted enough time with Nedbank, and tolerated its poor system for too long. Think about this, if Nedbank doesn't charge me money for reversing illegaI deductions from my Cheque account, it frustrates me with its poorly managed send imali system which effects my relationship with contractors. I definitely will close the account and move to another bank. It is time I consider other service providers who take banking seriously. Actually what makes things worse is that Nedbank in general doesn't respect me as its customer. In addition to the above, Nedinsure which is my house insurance is yet to attend to my emergency claim that was registered almost a month ago.. Goodbye Nedbank.. You don't deserve my second chance. Your lazy staff should braze for another retrenchment coz I don't think I am the only frustrated customer