nedbank Send iMali

I am so angry at the service i recieved from Nedbank this morning.

I accidently sent a money transfer via the nedbank send imali and accidently put in the incorrect phone number. When i realised that I had made the error, I immediately contact nedbank customer care and was put through to the Nedbank Send imali division. A consultant asked for my id number and verified my details. After doing all that, she comed back with a response that there is nothing they can do about it.

I cant understand why such a big organisation cannot reverse incorrect transaction, I mean other banks are able to reserve such errors. to even state that they cannot check if the number is sent to exists or the person has withdrawn the money that to me does not sound right. I am pretty sure that I am not the first customer to make such and error and i can guarantee the there will be many more. Im pretty sure there is a procedure in place but consultants are to lazy to provide us with the customer servcice we deserve and nedbank promised.

I've been told that I can only get back my money only if the person I sent does not withdraw it but only after 7 days, but if that person withdraws it then unfortunately ive lost out on my money.

this is ******* am seriously considering changing banks now.