Nedbank security and customer care, a Joke!!

Nedbank account security and customer care is a joke! I had an unauthorized debit order come off of my account for the 2nd time in a year. To compound the matter this reversal would come at a fee. I was transferred to the credit division as I refused to be charged for a reversal. The bank should have standards in place to protect its customers. I was transferred to the most unprofessional and unhelpful individual . After a while of being given the run around I asked for his name and a reference number for the call. He refused to give me his name after repeatedly asking and I was refused a reference number. I asked for a manager and he said that the manager was unavailable and that I did not need his name. He then hung up on me while I was stillspeaking!!! It is absolutely disgusting that as a client I am treated to such disrespect and disregard. Nedbank clearly does not care about it's clients and as the individual stated on the call with me. closing my account with them would be no problem!