Nedbank Secunda pathetic service

I am utterly disappointed with Nedbank Secunda Branch and the call centre. I am trying to close my account for the past 2 months and the Branch as well as the call centre are giving me the run around. I opened an account in February and firstly struggled to get my debit orders shifted to Nedbank so now I had 2 different bank accounts runningthat I had to pay for because of Nedbanks incompetence even when I gave them all the info of my debit orders to be moved , and then within the second month there was ***** on my account.

I went to the Branch and all they said was I need to replace my card. No attempt whatsoever to find out what happened or offer any assistance nothing. The next month Nedbank start adding charges to my account and again I went to the Secunda Branch to find out what is going on. They push the blame on me saying the businesses I am shopping at are banking at different banks so there is interbank charges. Never had that on any other bank account I had.

That is when I decided to move my banking back to my old bank as I still had the account because of nedbanks incompetence.

I was at the Branch a few times to have the accounts closed and was always told no I can't close the account due to some or other reasons. I was then told if everything they asked is done I dont have to go in to the branch I can on the app request the call centre to close the account.

I then did everything and requested the closure on the app. I got a reference number and was told the account wil be closed in 2 days. After 2 weeks I contacted then again as I got no feedback of the closure they told me its not done it will be escalated. A week later I followed up as again no feedback and same story it's done they will sort it out. Few days later still no feedback I called again but this time they said they not sure why it's not closed I must go to the branch. By now the bank charges went through and the account was overdrawn due to the bank charges.

When I went to the branch I was told why did I request a closure from the call centre. They want me to pay the bank charges then I can close the account.

The staff working at Nedbank need trying on customer service. There is no standard at Nedbank they a give you their own version of what you need to do. The Branch managet told me they escalating it and I will get feedback the next day. 3 days later and nothing.

Please stay away from Nedbank. You will regret it from day one