Nedbank ******** Tendencies

Last year in December my card was cloned, I tried withdrawing money at the ATM branch in Malelane (Mpumalanga) and the atm swallowed the card. I quickly called the customer care line to enquire about this and that's when I was told some money was withdrawn from my account. Immediately the lady on the line blocked my card and opened a ***** case. The following day I went to the bank to get a new card and follow up on the case and I was also given a number to call in case of enquiry. The consultant told me that I would get a call from the bank the day in which the report will come through. That day never came and I had to call the ***** department. I was told by the consultant that the report was sent to my branch and I disputed this to which we discovered that it was sent to a Witbank branch to a one Mr. Khumalo who was supposedly my "branch manager" (the bank claimed that this is my branch) but worth noting is that I opened my account in Nelspruit, Kanyamazane branch. This was rather odd, I was subsequently sent the report via email, the report says I reported this late and I was the one who withdrew the money. Which wasn't true. As if this wasn't enough I then called the bank to reverse a transaction I did, the consultant over the phone then told me that my branch is now Johannesburg! I also checked on the nedbank money app and saw it for myself! So it wasn't enough that they distorted my information during the investigation and this subsequently led me not to receive my refund. Them not calling me, sending the report elsewhere was just a delay tactic. As though that wasn't enough, they still changed my branch to Johannesburg this has led me to BELIEVE that all this misinformation was done by the consultants within the bank. It is also highly possible that whosoever cloned my card at the bank's atm is working with people inside the bank. What makes it more interesting is that one of the consultants told me that many clients experienced this and at the time no one was refunded because of misinformation! I am completely disgusted by this disservice and strongly believe that the bank was covering up their shenanigans by distorting my information without my consent.