NEDBANK ****MED ME!!

I've trusted and banked with Nedbank for many years without hassle. Until I got a ********** activity on my account end of September 2020 where a transaction outside SA went off my account for R1224 and to date they cannot tell me WHO or WHY this so called "Merchant" accessed my account and took money from me. Now this may not be millions but it's my money. They cancelled my old card and reissued a new card, yes it cost me R160 to get a new card!!! 2 months later Nedbank hasn't sent any communication and they're ******ing more money from me even after they gave me a new card and they said I should not experience any more ********** activities after they issued a new card. 18th of November they took R969 off my account. Now to get hold of them you have to really like extreme sports because It's a tedious task. Their contact center told me that my case is with the ***** division. I contacted the ***** division and they told me that the case is with Group forensics and I must contact them...They don't tell you that the number they give you for their group forensics division doesn't work - the phone doesn't even ring. It directs you to an auto hold where it plays that silly annoying music for hours. I tried this number 2 consecutive days without a response or at least an answering machine. Only after lodging a complaint 3 days after they ******ed more money from me I was able to get someone to contact me. A rude consultant by the name Sifiso Nkabinde who by the way couldn't even care what my complaint was. He boldly gave me a middle finger through the phone and I asked him to give me the recording of our phone call and he said he'll request it from his manager, I asked for his manager's details and he gave me the details, I asked for the recording and that Melissa Oosthuizen didn't bother to reply to my enquiry.

I tried all avenues to contact Nedbank. Endless Phone calls, Emails, Social Media and my case was still not taken anywhere close to seriously. For the many years I've banked with them this is literally a slap on my face honestly. I am so disappointed because I am failing to comprehend this madness that I have to endure.

I trusted that their security would not compromise me as a client but yet they have people or rather "merchants" that access our accounts and Nedbank seems to be working with these people because they refuse to give me any details about this so called merchant that's taking money from me!!!