1 reviews | Active since May 2017
Nedbank **** (Investments accounts which dont exists)
<p>I would like to report a big **** by Nedbank Menlyn. On Sunday the 14th May 2017 i went to Nedbank Menlyn to request for a Just Invest account to be open. They seemed to have assisted me after lots of paper work and signatures. Mr Mkholisi said the investment account should have at least R5000 for it to be opened. I requested at the tellers that they can transfer an amount bigger than R5000 to this new account cause i want to save this cash. When i requested that the account gets linked to my internet banking, they said that it will only be done on Monday the 15 May. I drove to the Nedbank Melyn to ask if it posible, all they told me that the account is not yet reflecting in their system, maybe because it was open on a Sunday. Well, i had to wait cause Mr Mkholisi had to call the head office to enquire about it. I have then requested that they transfer back my money and close this investment account which seems not to exist, they told me that they will work on it and it will be done before end business day on the 15th. Well, i tried to follow up and no help. Had to call the call centre and i was told the money will be back in my cheque account on the 16 May. Even now there is still no money back in my account. </p> <p> </p> <p>Why does Nedbank Menlyn opens on Sundays and take peoples money if you can not even assits them?</p> <p>What must i do now?</p> <p>I want my money back with immediate effect. I dont have time to run around begging Nedbank Menlyn to return my money. Please stop harrassing people and undermining people when they need your services. If you cant assist, just the tell the client to **** off. </p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
I finally got assistance by escalating the matter to Hellopeter. Thanks Hellopeter!!
I finally got assistance by escalating the matter to Hellopeter. Thanks Hellopeter!!
Thank you for your feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
