Nedbank

<p>on 29 March 2018 my business account was frozen due to Fica requirements. i never received any communication from Nedbank that the account would be frozen. i went to the branch where I was informed that the account is frozen. I did supply all necessary documents and was told it will take 2 working days. On 6 April Sifiso from Nedbank phoned me to say that the Fica department needed more documents which I was able to provide on the 9th of April. 1. why was I not informed? 2. Why does the Fica department takes 3 days to let the branch know that they need more documents. its been almost 2 weeks that I am unable to use the account</p>