NEDBANK SA'S HORRIBLE SERVICE!!!

I am a South African citizen currently working in Lesotho. Each month, after receiving my salary into my Nedbank Lesotho account, I transfer the funds to my South African Nedbank account. Recently, however, the funds have been taking unusually long to clear in my SA account.

On Monday, 1 December 2025, I transferred my November 2025 salary, and to this day the funds have still not cleared. Nedbank Lesotho has confirmed that the funds were successfully released to Nedbank South Africa, and they have provided me with all the necessary proof of transfer.

I immediately sent all documents and proof to Nedbank SA, but I have received no response, despite making several calls to the International Payments Department. I have been passed from one consultant to another with no real assistance. Only one consultant tried to help this morning, but she simply referred the matter to another “relevant department” — and since then, I have still received no feedback and my funds remain unavailable.

This is my salary — money I urgently need to pay bills and support my family. Because of Nedbank SA’s lack of communication and poor service, my family is suffering unnecessarily. What makes this even worse is that several of my colleagues transferred their salaries to other banks on the same day, and their funds cleared by Tuesday, 2 December 2025.

Nedbank South Africa has been a complete disappointment. The lack of accountability, communication, and urgency in resolving this matter is unacceptable, especially for something as important as a salary payment.