Nedbank SAA credit card **************

My Nedbank credit card went in arrears after losing my job last year and claimed on the Nedgroup insurance. For months of back and forth eventually my claim was approved on the 30th June 2022 and a some of R16000 was paid into my account. 4 days later I then phoned the bank for the reinstatement of my account. A lady by the name of Simeone from the legal department told me to send proof of communication with the insurance and I did. Fast forward to the 12th July 2022 I then receive an email citing that the sheriff has been appointed for my case.

Nedbank insurance acknowledges their mistake and pay up but the legal department doesn't budge, no link between the department of the same company.

I phoned in today and I'm told that Nedbank received my request and it's with their admin but on the other hand a sheriff is appointed on the other.

I have been paying Nedbank for many years without any problem until I lose my job but I was insured for times like this. I just got a job offer to start next month and I need my account back for it's benefits since I will be a frequent traveller.

Why do I have to feel prejudiced for the bank's insurance fault?