Hellopeter
Share Your Experience
APvdC
Adriaan P van der Colf

1 reviews | Active since Feb 2014

22 Mar 2019, 22:07

Nedbank SA - Incredible poor and useless service

Nedbank must surely be one of the best banks for 'window dressing' and at same time the worst as far as service is concerned. Just to give a bit of background - I am banking with Nedbank for 20+ years, Now, suddenly - when I request my new credit card after expiry of the old one, there are a lot of problems. After numerous communication via phone calls [which are recorded for whatever reason - definitely NOT to improve service!] -they need ID's, utility accounts, proof of income, etc etc etc. And after 3 months - no working credit card. If only I can speak to someone that is capable of solving problems - the "Call centre" is just wasting time

0
Replies (3)
Nedbank
Nedbank's reply23 Mar 2019, 09:11
Official
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

 

Kind regards

Client Service Support

APvdC
Adriaan P van der Colf's update23 Mar 2019, 19:14
Reviewer Update
Thank you for the reply, but let me make one thing clear - I am NOT interested in this generic reply: this does not solve my problem, and it will not solve my problem! This is the latest mail I have received from Nedbank: Good day Dr Please ask client complete this SOW (Source of Wealth) form attached I’m truly sorry for the inconvenience" What is this about? Coming from a place where ***** and misuse of 300billion ZAR over 10 years was fine?? Where as I have been a client of Nedbank for 20+ years? Hard working professional for 30 years?? I am asking myself the question - do I really need to be traeted like a ******** by an institution like Nedbank?
APvdC
Adriaan P van der Colf's update23 Mar 2019, 19:42
Reviewer Update
.. and now suddenly, my account is frozen. Thank you NEDBANK, for your incredibly good service!