Nedbank's ticket system complete customer failure

I went to Nedbank to collect a card waited 55 min to be served they have a ticket system totally put strain on staff and customers services poor .Management set nicely in the air condition office while the poor staff have to deal with a ticket system that only help management to get a better payout year end.According to the ticket system it pull more staff so one staff have to deal with more client the line are a night mare really poor service but I don't blame the staff its *********** operations managers that rather want to save cost than improve services ,but then again that saving bring him (them) CEO included more money