Nedbank's Terrible service!!!!!!!

<p>I app**** for a credit card via telephone conversation and the lady said that there is a waiting period and that if it is approved, I will have to go into the branch and take my payslip and id and then sign for it and collect the card.</p> <p> </p> <p>I discussed with my husband and the very next day I called and asked my application to be cancelled. </p> <p>The call centre put my call through to 4 people before I could get assistance.</p> <p> </p> <p>The lady said she will cancel it.</p> <p>The next Saturday.. I went into the branch to close my cheque account and I was informed that I have a credit card!! I politely asked to cancel it.. They said i have to phone the credit card department on Monday..which i did.</p> <p> </p> <p>A lady called me during the week to resolve the issue.</p> <p>I explained to her what had happened.. </p> <p>About a month later.. On the 12 December.. I get an email for a credit card statement and that R167 is due.</p> <p> </p> <p>It's really time consuming and a waste of airtime to call in for assistance because they end up doing nothing. </p> <p>I have called Nedbank over 3 times and went into the branch as well.</p> <p>I am tired of dealing with a company that cannot understand that I do NOT want a credit card! </p> <p> </p> <p>I do not even have the credit card in my possession and yet I am being charged for it. It is really ridiculous and unprofessional. </p> <p> </p> <p>I have switched banks already. The only reason why I am still with Nedbank is because of my personal loan. As soon as that is paid up I want nothing to do with such a terrible company!</p> <p>I have been banking with Nedbank for years and this year they have really given me a hard time. </p> <p> </p> <p>I am tired of people calling me and saying that the matter is solved, because it isn't. </p> <p>I am tired of them giving me reference numbers which do nothing!!</p> <p> </p> <p>It's disgusting how a company can employ people with no experience and not train them before they deal with clients!!! </p> <p> </p> <p>Than you!</p>