Nedbank's service continues to dissapointment

<p>I am very dissapointed with Nedbank's service. No body really cares about customer experience and keeping their promises. I renewed my card and asked for it to be delivered directly to me. I was told that this will not take more than a week. It's been three weeks and no one cared to contact and advise me about the delays. I have already called twice and I keep on being made promises that no one keeps. What topped this all is that I tried to contact their complaints department and I was kept holding until the call hung up. </p>