SN
Sai N

1 reviews | Active since Oct 2012

02 Mar 2017, 11:49

Nedbank's SAA Voyager credit card Charged me Interest though I have paid account on time.

<p>Good day, I am Nedbank's SAA credit card account holder for more than 10 years and they have charged me the finance charge though I have paid in my account on time.I always do an EFT from my salary account just before due date. Please refer to my previous month's transactions. I never missed the payment. Please refund the amount you guys have charged. I would really appreciate that as its not my fault. thank you.</p>

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Replies (7)
Nedbank
Nedbank's reply02 Mar 2017, 12:14
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

SN
Sai N's update02 Mar 2017, 12:17
Reviewer Update

Your response is also not in a pleased way. Make sure that you respond in proper way.

SN
Sai N's update10 Mar 2017, 11:54
Reviewer Update

Guys, This is how Nedbank treat customers rudely. I havent got any response from them. It is surely right time to switch our accounts. I will also share the same with our friend, colleagues and family. thank you ned bank for your great services.

Nedbank
Nedbank's reply10 Mar 2017, 12:15
Official

The Resolution manager will be in touch with you shortly.

Kind regards

Client Experience Team

SN
Sai N's update16 Mar 2017, 14:01
Reviewer Update

Guys! None of the resolution managers attempted to give me a call. This is how nedbank is working. I feel bad that I am nedbank account holder.I am going to switch all my accounts to FNB. My friends recommended me their. I will switch all my accounts and my wife account to FNB and we will get better services there hopefully. GOOD BYE NEDBANK.

SN
Sai N's update28 Mar 2017, 13:53
Reviewer Update

Thank you nedbank for your assistance and resolving my issue. Hope my relationship with nedbank continues. You have awesome team to work with issues.

Nedbank
Nedbank's reply28 Mar 2017, 14:04
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.