NEDBANK' S FAILURE TO INVESTIGATE *****

In 2019, a ******* claimed to be selling a car. After paying a deposit he wanted, using my Nedbank account to transfer the money, he disappeared.

The ******* gave me an FNB account number to transfer the money.

I reported the matter at Nedbank. They referred me to FNB. At FNB, they sent me back to Nedbank.

At Nedbank, they requested me to write an email of what transpired. I did so. I provided all what they wanted including a CASE number.

Guess what, they never contacted me. Not even to acknowledge to have received my complaint.

This year, 2022, I contacted Nedbank to check any progress. It was then that some called me to say they will contact FNB and come back to me.

Now it's Just, after six months, they have never contacted me or to give me a feedback.

The person ****med me using an FNB account. I transferred the money using My NEDBANK Account.

Both banks are failing to get hold of the person who withdraw the money.

They are failing to just update me of any developments. As their client, why can't they take this matter serious, or even to update me.