Nedbank's efficiency

Last night I needed to do a transfer of a rather large amount for our recently granted bond. I went onto Nedbank's online banking site and did the transfer without a second thought. About 10 minutes later, my phone rang. I was surprised and wondered who on earth would be calling me at 9pm on a Thursday night. It was Nedbank's online ***** division, who had picked up that I had done a sim swop earlier that day (which I had) and now I was transferring a large amount of money. They were phoning to check that it was actually me and I hadn't fallen victim to account hacking and *****. I was so impressed! It's so nice to know there is someone out there \watching my back"for me! I never even gave my actions a second thought until I received the call from Nedbank. People are quick to complain about poor service but don't bother to take the time to report good service! Thank you"