Nedbank's call centre is pathetic

I am a client of Nedbank. My first job was with Nedbank as a call center agent,so when I call their call center, I expect a certain level of professionalism and telephone etiquette.I base this on what I was taught as one of their agents. What a disappointment it is to call their call center.On one occasion when I called, I needed to confirm the branch name and branch code of an account. BUT what a battle that was. The consultant treated me like a *********, as if I needed the information because I intended on de*****ing somebody.He was utterly rude to me, insisting that he was going to record the number I called from and report me. A very rude consultant. I felt like closing my account and investment with Nedbank. And on every other occasion that I call the call center, I receive poor service. The consultants do not tell me they are putting me on hold, they transfer the call to the wrong department, I am transferred a number of times, its really disappointing. Nedbank needs to work on the quality and competence of the call center. Its pathetic.