AB
Andre B

1 reviews | Active since Apr 2011

14 Feb 2017, 15:11

Nedbank ruins Valentines Day Gift

<p>I placed an order on the Nedbank Greenbacks Store for a Valentines Day gift for my wife. It gets delivered to me on the 13th. </p> <p>1. The Card on the front has my name and not my wife's name.</p> <p>2. The Gift has my name and not my wife's name.</p> <p>3. The message that was supposed to be on the front is on the back of the box.</p> <p>4. I get a call from a lady stating the message was not captured correctly, give her the message and asked her where it will be displayed, she mentioned she does not know.</p> <p>5. I phoned at least 5 times on Monday to find out what is going on and no one is bothered to fix this.</p> <p>6. Today I have phoned 4 times again, only to be told someone will conact me back, which never happens.</p> <p>So thanks to NEDBANK for ruining my Valentines Day Gift for my wife and thanks for the useless service you provide.</p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply14 Feb 2017, 15:30
Official

Dear Andre

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team