Nedbank ruins my life yet again!!

<p>So I called the call center on Friday the 26th May 2017 to apply for a card replacement for my credit card. The lady who assisted me was very friendly and confirmed I should recieve the card in 4 to 5 days at my prefered branch(Canival Mall). On Tuesday 30 May 2017,I recieve an sms saying my Amex card was delivered to Market Street branch. Firstly, I dont have greenback so why am I recieving that card and secondly why at that branch? I call the call center yet again and the lady who assisted me says the is an order for my master card that will still make its way to my prefered branch(Carnival Mall). 7 days later I am still without a card, I call in to the call center(this is the third time) only to find out that the is no order for my master credit card to be replaced and I have to place yet another order and wait yet another 5 days for the card to be delivered. I dont know why nedbank is so ***********, but I do know that this is the last straw! Nedbank has managed to push me out!!</p>