Nedbank ruining my life

Terrible ongoing experience with Nedbank. I made a cash deposit at an ATM at the Table Bay Mall branch in Cape Town into my own account yesterday. The machine took my money, gave a slip and then nothing reflected in my account. I then had to wait for the branch to open to speak to the manager. She then informed me that there is nothing she can do and I must phone the customer service number. By chance the guy that works with the ATM walked by and I asked him for help. He also said that there is nothing he can do before I call the customer service number. He must then “balance” the machine. I did call them and the gave me a reference number but nothing since then. I called again today and all the say is that “it’s still under investigation”!!! This is unacceptable. This money is for my daughter and she needs it desperately. I was also the last of my money. It’s not my fault that the ATM malfunctioned. They need to sort this out NOW!!!!