NEDBANK ruined my holiday and life! **** bank, service and Biggest mistake of my life!!!

<p><span style="color: #000000; font-family: sans-serif;">A week before my salary was deposited into my new Nedbank Savvy bundle account, I phoned collections and made arrangements. I spoke to Sibusiso at Collections and he practically reassured me that my debits wants go off double as he had made notes of the arrangement and he also informed me that in the event that it does go off double, I should go to the nearest Ned bank branch who will call collections and collections department would have no problem reversing my money into my account, as the arrangement was noted. To my amazement, my husband, 3 year old son and I are on holiday stranded now, no money, 2 deaths in the family and a ruined holiday that we had planned for ,9 months already because Nedbank decided to go against the arrangement that they had reassured me would be ok and debited my account with six installments. I was left with only R1750 and away from home, no way to get back. I went to the branch in Knysna On Monday and to my disgust, I spent 2 hours in a bank, being sent from pillar to post and then finally, when I'm through the 2nd and third lady informs me that after giving them the reference number , they could see that the system shows that there is a noted arrangement prior so collections would ha e no difficulty in reversing the funds back into my account. Then, I was transferred to a lady by the name of Queen, rude as he'll, arrogant as he'll and didn't hi e a damn to listen to what I had to say or how I felt. She just told me in such a rude manner that a reversal can't be done and she did not give a damn that I was trying to tell her what Sibusiso told me that it won't be a problem. Ref ********** is the reference Sibusiso gave me to give to collections for the reversal. The recording of our conversation could also be listened to and it would be clear and evident that I was reassured. Queen didn't even care about me feeling like wanted to change my bank. She portrayed a don't give a damn attitude.I asked then to speak to sibusiso and she told me he was not at work. This I thought she was fibbing to my face. I then asked to speak to a Team leader and she dropped the call. Since Monday, it cost me R100 every day to go back to the branch. Assistance from Princess and Ponso, the branch manager was superb, but they kept being sent from pillar to post. Prove promised to call me but didn't. They hit dead end and don't know what else to do at branch level. They have tried all avenues to assist me, called millions of people, spoke to team leaders, nobody gets back. It's Friday today, I'm broke as he'll. I feel like I'm Nedbank's dog, ass and my long awaited holiday is ruined. I'm so disappointed as I convinced my family , even my husband to change to Ned bank, just to go through such an ordeal. I'm going to change to an alternative bank and I demand my money as I'm a Credit Manager and know that the bank cannot go against the arrangement. What about CPA? I'll go to the highest high to alert everyone about the most ****piest bank on earth, Nedbank. I'll go to the newspapers too if I must. I want my money in my account in the next 24hrs or there will be hell . I've sent 2 complaints which I emailed through with reference number ********** 8. To my utter disgust, not a phone call yet. Is this how Be and treats it's clients or is it according to the amount of zeros in your account that matters? I've never ever been so devastated in my life. I'll see now if they'll take me serious now. </span></p>