Nedbank Rosebank

Today i went to rosebank branch because i had issues with my internet banking. I kept getting locked out. Every time i went to the other branchs and a new pin was issued id get locked out with out being able to get into my profile. All the other branchs couldnt understand why. The team at nedbank rosebank went beyond to help. The guy walking the floor got on the phone. Called this super star of an agent named Sizwe Mzimela who went beyond the call of duty. He tried to help me the first time. Sadly failed. I left the branch stressed with my problem not sorted out. I was told by the floor manager not to worry. Sizwe will have it sorted out. 5 minutes later as i got back to my office. I was thinking its time to change banks. Sizwe called. dont worry Mr Naidu. I got you. Within 2 minutes he sorted it out. He failed the first time. Once he was of the phone with me he didnt have to call back. His job was done. During the time i walked to my office he figured out the problem and had a solution. For me that is great service. Going beyond to make sure i was sorted out. Thank you nedbank Rosebank. And thank you Sizwe for such exceptional service. You where able to retain me and moving forward i will only deal with your branch