Nedbank Rivonia Village

The experience I have had with the staff at nedbank Rivonia village branch is beyond appalling... I'm a person that understands if there's a system put in place must be followed accordingly. Three months+ ago I lost my card and I couldn't get another one as I was told I need to produce my FICA documents, I was given a form that I had signed by a police officer. I dealt with Samantha who was so rude telling me it's a copy of the form and not the original and so she cannot process anything on my account, at this point I'm slightly upset cause if the way she spoke to me. I left the paper there and left... I finally produced a cohibitant form and an account letter of the person I live with. Dealt with Samantha again who blatantly told me she doesn't know what she's doing and she would come back to me when she can issue me a card. That has not happened till today I went to the branch and dealt with another rude lady. I don't know if I'm being disrespected because I work with them in the centre or my balance isn't worthy of respect and professionalism. Will be closing my account. I want nothing to do with Nedbank.