Nedbank Risk Department

COMPLAINT

I would like to express my dissatisfaction with Nedbank Business Banking. I got an order to supply Hand Sanitizers to a big client. The client paid me upfront and then I had to source the products on behalf of my client. An individual by name of Samantha Delport, an employee of Nedbank, flagged my account for the purposes of verification. It has been two days, verification has not been done. We are unable to supply our client with their order, we are putting people’s lives in danger because our client cannot disinfect their premises. We spent the whole day yesterday at Nedbank trying to get Samantha to verify the source of the funds, she did not do it. She even went further to knock off early while we were waiting. We are on the second day, we still haven’t gotten our verification and Samantha is still nowhere to be found. We stand to lose millions, lives are being put in danger just because someone does not want to do their job. Are we being undermined because we are a black owned small business enterprise trying to make an honest living? Is Nedbank against black entrepreneurs to an extent that they are willing to allow their own client to lose a contract? @NedBank @Nedbank CIB