Nedbank - Ripping their Clients Off

Disgusted!!!

Nedbank Credit card division decives their clients.

Below are bullet points as to what happened.

- Had an outstanding balance of approximately 28k, yes I ran into difficulty paying but promised Nedbank to settle one I got the monies. - Honoured my committment and paid off the full amount in October 2019. - In that this period they handed me over to their lega department. - My account was frozen and I could not use my Credit card. - In that period my card had expired. - I did apply for a new card which never arrived. - I then started getting billed monthly for almost a year. - I have spoken to Nedbank on numerous occasions regarding them charging me to no avail. - I decided to go to the bank and resolve this matter and to my amazement find out that I now owe them R2017.57

How could a Bank do this to their customers. I spoke to numerous consultants and explained this problem. The consultant in bank says that because my account was open that is the reason they charged me.

How the hell is this possible? My Account was frozen, No Card issued, never used the facility but I must pay them over 2k.

I am utterly disgusted by the service they render.