MP
Martin P

1 reviews | Active since May 2018

05 May 2018, 17:13

Nedbank ******* 21*insufficient fund charges for trying to load account into Google play.

Absolute ******* Bank. I've copied and pasted my initial e mail to them-slight changes for privacy reasons. I'm closing my account with them, i can't stand being ********** like this:

(( CCM ********** 7 Dear Cheslin

I find it unacceptable that Nedbank wacked me 21 insufficient fund deductions for the same thing.

On Monday I collected my new card. I deleted my old card off Google due to the cvn number and proceeded in loading my details onto Google. It was rejected. I tried again same story. I tried the old card cvn same story. I had no idea that each time i did this I was being debited insufficient fund fees, there was not one sms stating I had insufficient funds. I found this out the next day when I phoned Nedbank to ask why it's not loading, is it my cvn number, address, new card.....?!

21 times I tried to load my account onto Google play store without success. Surely this should not have been deducted 21 times. 21 * R8,57 wrong wrong!!!!!!

There were no funds so to speak, I had no idea why it was not loading, I even contacted Google who phoned me back from California and I had to wait 33 min, so I dropped the call. I tried over and over completely unaware that Nedbank was ripping me off with each attempt!! It's sickening that a Bank can do this, surely an SMS could have been sent to me to tell me there were no funds-i might have clicked on then!!!!

I'm furious at the way Nedbank did this. Worse even is that it only reflected today 3rd May, because I checked my account yesterday for the R50 I transferred over to my account and there was no such thing. It's even dated the 30th but you just let it go on and on and on!!!!!!!!!!! Why, why no SMS, why carry in deducting insufficient funds for the same thing!!!! It's a blatant slap in my face!

This must be sorted,i will not pay anything toward this, as far as I'm concerned you have ripped me off blue blind. You cannot just let this happen 21 F...ing times without an sms or simply not charging for the same thing 21 times!!!!! It was not a purchase, I was trying to load my account onto Google-Simple as that!!!

Absolute highway *******, it's sickening how greedy banks are and I'm not surprised Nedbank is almost bottom of the list of worst Banks in South Africa))

I was called in the morning on Friday 4th May and told i would recieve a call back by day end with a solution-Nothing done! I can't fathom how i did not recieve an insufficient fund sms!! Post this i did transfer some funds over to buy airtime and they took that money as well. 3 days later i get an sms stating low balance and my transfer of monies over-3 days later, unacceptable!!!! Closing account!!!

0
Replies (4)
Nedbank
Nedbank's reply05 May 2018, 18:07
Official

Dear Martin

We hear your concerns and a resolution manager will contact you within business hours to discuss this matter.

Regards

Client Service Support

MP
Martin P's update10 May 2018, 15:07
Reviewer Update
Still nothing, so i have concluded that you have no interest in sorting this out! I have paid the account up to date, i will shortly close my account with you. My best gift to Nedbank will be some marketing in your behalf. Every year banks entice Gr12 learners to open accounts with them. I will be first in line with our learners,armed with my phone and mouth and mostly my relationship with them. I will lead them to the other Banks and help them steer clear of Nedbank. I will do this every year until i pension off-you had more than enough time to fix this!
MP
Martin P's update17 May 2018, 16:53
Reviewer Update
I went into the branch today to see the manager. After listening to garbled excuses about technology, people swiping for transactions, how i should have known there were insufficient funds, should have, could have blah blah.....I decide to close my account. I was told i can't close it because Im not Fica'd! I collected a new card at this branch 2 weeks ago, so how the hell can i not be Fica'd?! How the hell did i open the account in the first place of i'm not Fica'd?! I feel embarrassed on Nedbank Palm Springs behalf. It's gone from outrage at 21*charges for insufficient funds without a resolution, to pitty and embarrassment at the incompetence of Nedbank. 1.5 hours later i walked out but still have to provide proof of residence, which will be done tomorrow. Nedbank: Whatever angle i look at it, it's beyond reasoning, comprehension,embarrassing, pathetic and disgraceful........ It's 2018 not the 80’s ffs catch up man!!!!
MP
Martin P's update17 May 2018, 16:54
Reviewer Update
I went into the branch today to see the manager. After listening to garbled excuses about technology, people swiping for transactions, how i should have known there were insufficient funds, should have, could have blah blah.....I decide to close my account. I was told i can't close it because Im not Fica'd! I collected a new card at this branch 2 weeks ago, so how the hell can i not be Fica'd?! How the hell did i open the account in the first place of i'm not Fica'd?! I feel embarrassed on Nedbank Palm Springs behalf. It's gone from outrage at 21*charges for insufficient funds without a resolution, to pitty and embarrassment at the incompetence of Nedbank. 1.5 hours later i walked out but still have to provide proof of residence, which will be done tomorrow. Nedbank: Whatever angle i look at it, it's beyond reasoning, comprehension,embarrassing, pathetic and disgraceful........ It's 2018 not the 80’s ffs catch up man!!!!