NEDBANK RIDICULOUS RULES

Last night (Thursday 26/09/24) I needed to call Nedbank customer care and i tried for hours without anybody answering even though the dept is supposed to be available 24/7. Most frustrating. I needed a copy of my bank statement due to an emergency. when i eventually spoke to a person, I was told they cannot help. Today 27/09 I called Premium banking and was told if I needed a custom statement i would need to go to a branch. In this time and age, this is the most ridiculous thing. Why do we have a banking app and Customer contact people if I still need to go to a branch. Is Nedbank trying to purposefully annoy the people that pay their salaries by banking with them.