Nedbank Review – Urgent Attention Needed

I logged a ***** case with Nedbank (Reference Number: ***2) on 31 May 2025 and, to date, I have not received any feedback. I have been calling the bank weekly for updates, but nothing has been resolved.

My last call was on Monday, 11 August, where I was informed that the case had been concluded and that someone would contact me in 24 hours with the outcome. I was given the same feedback when I called the week before. I have not received a single call or any email communication regarding the status of my refund for the funds ****** from my account.

The lack of communication and urgency is extremely frustrating. I expect prompt action and clear communication regarding the reimbur*****t of my ****** funds. I am seriously considering changing banks.